At S Four Solutions Group of Organisations, we are dedicated to delivering high-quality, reliable services across various sectors. Our refund policy has been carefully crafted to ensure transparency, fairness, and client satisfaction across all entities within our group, including S Four Solutions Publishing House, SFS Institute of Skills Development, SFS Placements, SFS Counsellors, SFS Financials, SFS Infotech, SFS Media Agency, SFS Realities, SFS Spectrum Events, SFS Security Agency, and more. Please read the following guidelines to understand our approach to refunds, cancellations, and rescheduling.

1. General Refund Policy

• Commitment to Service Quality: Each service we provide is backed by thorough planning, preparation, and dedicated resources. Refunds are generally not applicable once a service has been initiated, as our team commits time, expertise, and resources tailored to each client’s needs.
• Non-Refundable Services: Certain services and products, such as digital products, publications, and promotional offerings, are non-refundable once purchased or initiated. These items are irreversible in nature and deliver immediate value to our clients.

2. Refund Eligibility Across Services

• Professional Consulting, Counseling, and Development Programs: Refunds for training programs, workshops, counseling sessions, and consulting services are generally not provided after the service has commenced. For pre-booked sessions, partial refunds may be available for cancellations made within the stipulated cancellation period (refer to section 3).
• Subscription Plans and Packages: Clients who purchase subscription plans or multi-session packages across our consulting, counseling, and training services may be eligible for a partial refund if discontinuation is requested before the completion of the package. Refund amounts will consider the sessions already utilized, with a small administrative fee applied.
• Customized Products and Services: For specialized services, such as custom publishing, media production, and real estate consulting, refunds are typically not provided once the service has begun. Clients are encouraged to discuss project specifics and cancellation options with our team prior to committing.

3. Cancellation and Rescheduling Policy

• Cancellation Timing: Clients may cancel or reschedule services up to 48 hours before the scheduled session or service commencement without incurring a penalty. Cancellations within 48 hours of the scheduled time may incur a fee or may not qualify for a refund, depending on the service type.
• Late Cancellations and No-Shows: For missed sessions or last-minute cancellations, no refund will typically be issued. However, rescheduling may be offered based on availability, at the discretion of the specific organization within our group.
• Exceptional Circumstances: For emergencies or unavoidable situations, clients are encouraged to contact our support team promptly. We aim to accommodate such cases with flexibility and offer alternative arrangements where possible.

4. Requesting a Refund

• Submission of Requests: Clients seeking refunds should submit a written request via our contact form or email, including details of the service, reason for the request, and any relevant supporting documentation. Each case will be individually reviewed to ensure fairness.
• Processing Time: Approved refunds will be processed within 7-10 business days. Please note that processing times may vary based on the payment method and service type. We will inform clients of the expected timeline for any approved refunds.
• Administrative Fees: For eligible refunds, a minor administrative fee may be applied to cover transaction processing costs. The final refund amount, including any applicable fees, will be confirmed with the client before processing.

5. Non-Refundable Situations

• Promotional and Discounted Services: Services purchased under promotional discounts or offers are not eligible for refunds. These services are provided as introductory or special-rate options.
• Digital and Downloadable Resources: Digital products, including e-books, guides, and templates, are non-refundable once accessed or downloaded. Clients are encouraged to review product descriptions and samples before purchase.
• Customized Solutions: For services such as custom publishing, design, or consultation projects, refunds are generally not provided once work has commenced. We invite clients to review all project details thoroughly before proceeding.

6. Contact for Refund Inquiries

• Client Support: For any inquiries regarding refunds or our refund policy, please reach out to our support team via our contact form. We are committed to providing clear information and addressing any concerns related to refunds or service modifications.
• Transparent Communication: S Four Solutions Group of Organisations values open, transparent communication with our clients. We encourage proactive engagement to ensure satisfaction with our services and to provide clarity on our policies.

7. Policy Updates

• Periodic Review and Updates: This refund policy may be updated periodically to reflect evolving service structures, industry standards, or client feedback. Updates will be published on our website, and we encourage clients to review our policies regularly.
• Acceptance of Terms: By booking or purchasing services with S Four Solutions Group of Organisations, clients agree to the terms outlined in this refund policy. Continued use of our services implies acceptance of any policy modifications.

S Four Solutions Group of Organisations is committed to building lasting relationships with our clients, grounded in trust and mutual understanding. Our refund policy is crafted to balance the integrity of our services with client satisfaction, ensuring transparency and respect for the unique nature of each service we provide.